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The Nodding Turtle™

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Notice: We will be closed Monday, January 16th as it's a postal holiday. We will still be taking orders and will resume shipping the following day.

Update: A new Tasmanian crop will be stocked and available on Monday, January 9th. Our prize seeds for the year, however, will soon be selected from among a number of fresh new harvests, the best of which will be selected and added to the menu no later than Feb 25th. These will be fresh from the farm, brand new 2017 stock and will arrive by Feb 25th. (Possibly sooner.) We will keep you posted once we confirm more. Please don't write in and ask when new seeds will be available as we will update our site the very minute we have new information to share.

Please note: If you need your packages to be held at your local post office until you can pick them up, then please write "HOLD AT POST OFFICE" before your name when entering your name and shipping information while checking out.

 

 

Frequently Asked Questions

Q: How do I contact customer service?

A: Customer service can be reached at: thenoddingturtlecustomercare@gmail.com We try and answer all emails promptly, but it may take a little while to get back to you if we're experiencing heavy volume. Please give us at least 24 hours to answer your email. This is the only email reserved for customers, if you're using an old email address then your email will not be answered. Although a telephone number is required for Paypal, we only offer customer service through email.

 

Q: Do you ship internationally?

A: Sorry, at the present time we only ship within the USA and Canada

 

Q: Help, I need my package shipped to a different address than what was used during checkout!

A: Please check all shipping information carefully when placing an order. Our payment processor will not allow us to ship to a different address other than what was entered during checkout. In such a case, we will need to refund your order to allow you to place your order again, using the correct address. If your order was already shipped, we cannot refund your purchase price until your package is returned to us, so please be sure to enter your correct shipping address.

 

Q: Are all costs, including total shipping costs, included in the prices listed?

A: Yes, all prices are total. No charges or fees will be added during checkout.

 

Q: When will my order be shipped? 

A: We ship Monday through Friday, via USPS. If your order is placed before 3 pm, EST, your orders will be shipped same day. We do not have any grace period, your packages will be shipped on the same day we receive your order. Expect to receive priority mail in 1 to 3 days, depending on where you live. For express mail, you can usually expect to receive it sooner, but please know that in some locations, it may take the same amount of time for express mail to reach you as priority mail. We offer this service because some customers demand it, but personally, when making orders with online companies ourselves, We avoid using express mail whenever possible. We cannot guarantee express mail, so you will need to use it at your own risk. 

 

Q: What is your policy on stolen mail?

A: If you believe that the area where you receive your mail is not a secure place, then please request to "HOLD AT POST OFFICE" when checking out. Your package will be held at your local post office for you to pick up. Because we offer this service for free of charge, we will not be held liable for missing/stolen packages after they have been delivered. 

 

Q: What is your policy on damaged packages?

A: If your package is damaged, you can either: take the damaged package as well as a printout of your purchase confirmation (will have been emailed to you right after you made the purchase) and request to file an insurance  claim for damaged deliveries OR: you can refuse the package and tell them you would like it returned to sender, if you refuse it, they will ship it back to us at no charge. When we receive your returns and inspect them, we can then file the claim and replace the order for you.

 

Q: What is your policy on returns?

A: Please keep all original packaging when you receive your order(s), including the shipping labels. If you are unsatisfied with an order, please reseal the majority of the product back in it's original packaging, give it to your USPS delivery person or drop it off at your local post office and tell them that you're refusing the delivery. They will then ship it back to us at no cost and once we receive your package and inspect it, we can issue a refund minus the original shipping cost, which will be the customers responsibility to pay for. If you don't repackage your return correctly and send it back "refused", then it will be the customers responsibility to pay for the return shipping, so please be sure to follow these instructions carefully.

The maximum sized order we can offer returns on for perishable items like seeds is 10 lbs, so please order 10 lbs or less per order if you want to be guaranteed a refund. We cannot restock perishable items which is why the limit on returns for perishables is 10 lbs or less. Also, to be issued a refund you must email our customer service department within 10 days after your package(s) are delivered and state that you are returning an item for a refund. Please use the correct address or your email will not be answered: (thenoddingturtlecustomercare@gmail.com) Anyone who does not meet this criteria will NOT be issued a refund.

We pride ourselves for having some of the fairest return policies around. Often times, online stores either don't allow returns on perishable items at all, or even charge high percentages, up to 30% or more for "restocking" fees, including all shipping costs. We believe in better policies and we guarantee our products, period.

Q: Do you accept money orders or other forms of payment?

A: Aside from credit and debit cards, we also accept postal money orders, money orders and cash. Postal money orders can be purchased easily from your local post office. Please make them out to:

The Nodding Turtle LLC

Po Box 8938

Asheville NC 28814

 

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